Edit Incident

Editing an Incident allows you to modify initial incident information and add cost and recovery finances. You can access the Edit Incident page through the Incident Details page.

Through the edit incident link you can update the incident's general information, incident summary, incident reported by, incident entered by, and costs and recovery sections.

To edit an incident:

1. On the Incident Details page, click the Edit this Incident link.

2. In the Incident Status field, modify the current status of the incident.

3. In the Location field, modify the value to describe where the incident occurred.

   This field is used to further define the Space/Floor. For example, if the space/floors indicates the incident occurred in the lobby, then the location field may indicate the incident occurred at the south revolving doors.

4. Modify the values in the Incident Date and Time to indicate when the incident occurred.

5. Select a value in the Root Cause fieldto modify the cause of the incident.

6. Modify the values in the Incident End Date and Time to indicate when the incident ended.

7. Modify the value in the Other field to describe the external incident ID.

8. Modify the value in the External Incident ID field.

   The external incident ID field can include, but is not limited to, a police report number or insurance claim number.

9. In the Asset field, specify any asset that was involved in the incident. You can click the Select link to select a value from a list of available assets.

10. In the Confidential field, select Yes to mark the incident as confidential.

    Marking an incident as confidential prevents unauthorized users from viewing the incident. Your security rights determine if you can view confidential incidents.

11. Select a value in the Department field to modify the department involved in the incident.

12. In the Incident Summary section, modify the Incident Descriptions.

13. In the Incident Entered By fields, modify the information.

14. To enter costs recovered from the incident, expand the Cost and Recovery pane.

15. Enter a value in the Recovery Costs field.

    Recovery costs can include tenant reimbursement from work orders, or insurance claims. Work order financial costs associated with the incident are displayed as Total Costs. The total costs are applied against the Recovery Costs to determine the Variance.

16. Click UPDATE to save.

When editing an incident, the Incident ID, Property, Space/Floor, Incident Type, and Incident SubType fields are read-only. You can update these fields by reclassifying the incident. For more information, see Incident Details.